Home Knowledge Base Orders & Shipping Repair & Service Process

WE DESIGN OUR GEAR TO WITHSTAND EVERY MISSION, EVERY DAY.

But we know that problems sometimes happen. So, every Redux watch is guaranteed for one year under the terms and conditions of our warranty. In the case of defects covered by the warranty, all components (excluding leather strap and buckle) will be repaired or the watch will be replaced. If the exact model is not available for replacement, a watch of equal value and similar style will be provided. A copy of the receipt and/or your completed warranty card is required as proof of purchase. An $25.00 online payment on U.S. orders ($40.00 outside U.S.) is required for service and handling fees and must be completed for all warranty and repair services. The fee is subject to change.

Reach out to our watchmaker to get started.

We’re here to help! If you want to ping us first, email support@reduxwatch.com so we can determine with you need to send the watch to our repair center.

Please be aware that the average resolution time is one month from when we have confirmed we have received your watch in our repair center.

Was this article helpful?

Yes (9)
No (3)