Orders / Shipping
What shipping methods do you use?
Currently, we ship via HK Post, which provides tracking to most locations. We’ve found that some country’s local post does not pick up the tracking info once they receive it.
HK Post offers an expedited service as well, which has some of the same tracking issues.
We can also ship via FedEx, if end-to-end tracking is absolutely necessary and faster delivery times are required.
How long will it take to receive my package?
HK Post standard shipping takes roughly 2-3 weeks to U.S., Canada, and South America. In Europe, roughly 2 weeks. In Asia, usually within a week.
HK Post expedited shipping takes roughly 1 week to North and South America.
FedEx can deliver in 3-4 days in North America.
Please note that on occasion, customs offices and forwarding organizations like ISC in the U.S., sometimes delay package delivery. This is out of our control, but we will do everything within our power to make sure you have whatever documents you need to expedite and extricate your package ASAP.
Shipping times around busy seasons such as holidays can also add to transit times, so please be sure to order with plenty to buffer time.
Do I need an account to place an order?
Yes, please. This helps us serve you more effectively and also track any problems or issues that arise so that we can take care of you better. Thanks! We hate spam as much (maybe more) than you, and promise we won’t share your info with any third parties.
Do you accept returns or exchanges?
Yes, we want you to be 110% thrilled! Please see our returns policy for further details.
Do you ship internationally?
Yes, we have shipped to 70 nations across the globe.
How can I cancel or change my order?
You may cancel or change your order up to 48 hours before we’ve scheduled to ship your package. You may check your estimated ship date and reach out if there are any changes needed.
What does the warranty cover?
The warranty covers manufacturing and assembly problems within a one year period. Please reach out if you need to make a claim within that time. Please note that if you or a third party opens the case back, or there’s user error involved such as drops or failing to screw down the crown, that voids the warranty because we can not guarantee that work.
Beyond this time period, we’re be glad to support you with any problems that arise and can provide estimates and repairs, just ping us and we’ll figure it out together.
Can you provide an invoice for customs clearance?
Sure, some backers have used their Kickstarter or BackerKit confirmations. If that doesn’t work, definitely reach out.
How accurate are automatic movements?
We exclusively use the Seiko NH35A workhorse, which has decades of engineering history for robust operation and is rated to -20 ~ +40 seconds per day (23º± 2ºC). Please allow the movement one month to settle-in and ensure that all the lubricants in the gears have fully distributed.
When will you be making a 42mm version of the COURG?
Possibly 2017. We are refining our infrastructure to better support improved manufacturing, supply chain, and customer care. I want to understand the entire life cycle of the COURG and digest and implement our lessons.
What's the difference between titanium grade 2 and grade 5?
Titanium grade 2 is pure titanium. This is hypoallergenic and non-magnetic.
Titanium grade 5 ( 6Al-4V) is alloyed with 6% aluminum and 4% vanadium . This hardens the titanium and means it is more scratch resistant than grade 2. This is non-magnetic.
Light scratches to titanium are not the actual material but an oxidized layer that forms a protective barrier. Titanium will re-oxidize, or you can buff the surface gently.
What's the next Redux & Co. project?
We have a few projects in development! Get involved in the development process and join the crew newsletter to stay in the know.
Do you make special editions?
We’re open to hearing new ideas and ways we can collaborate on new and exciting projects. Please reach out to see how we can work together.
What if I have an additional query not covered here?
Please explore our Knowledge Base where there’s a wealth of information that many crew members have contributed to and helped build. If your question isn’t answered there feel free to ping us!
Can I order a COURG at Kickstarter prices?
Unfortunately, the Kickstarter prices were one time only and we are unable to extend those.
Do you have a physical store I can visit?