Warranty & Repair Request

Redux COURG Parts Diagram

FAQ

What's covered under warranty?

WE DESIGN OUR GEAR TO WITHSTAND EVERY MISSION, EVERY DAY.

But we know that problems sometimes happen. So, every Redux watch is guaranteed for one year under the terms and conditions of our warranty. In the case of defects covered by the warranty, all components (excluding leather strap and buckle) will be repaired or the watch will be replaced. If the exact model is not available for replacement, a watch of equal value and similar style will be provided. A copy of the receipt and/or your completed warranty card is required as proof of purchase. An $25.00 online payment on U.S. orders ($40.00 outside U.S.) is required for service and handling fees and must be completed for all warranty and repair services. The fee is subject to change.

What's not covered?

  • Strap and/or buckle
  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • Water damage caused by operator negligence; e.g. not fully screwing down crown
  • This warranty is void if the watch has been damaged by accident, negligence or persons other than authorized Redux sales or service agents, unauthorized service, or other factors not due to defects in materials or workmanship.
  • The following warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Redux.

What if I'm beyond the one year warranty?

Beyond the warranty period, we’re glad to support you with any problems that arise and can provide estimates and repairs, just ping us with a request below and we’ll figure it out together.

How long do repairs take?

Please allow 3-4 weeks from date when we receive package for completion of repairs and shipping time back. We will be in touch with you if we have any further questions during inspection and servicing.

Where's the operator's manual?

How should I ship the watch?

 Include your clearly printed mailing address and the return authorization number for accuracy and timely repair.

 Ensure watch is bubble-wrapped and secure. Do not include the strap.

 Include copy of proof of purchase for all warranty repairs. Failure to include proof of purchase will add delays / non-warranty repair costs. You may print out an emailed receipt or invoice.

 Send your timepiece by insured, trackable means and properly packaged to protect against damage during transit. Please be aware that Redux is not responsible for any impact / shipping damage or lost items that may occur during transit.

 Watches are shipped back via USPS.

How much will repairs cost?

We only replace what can’t be repaired. In addition to those items, there is a labor cost that will be added depending on the complexity of the repair. Watches still covered under warranty will not incur these additional charges.

CLIENT INFORMATION

Please provide the original email address you used in the purchase so we can accurately link your repair to warranty information.

REPAIR DETAILS

***PLEASE NOTE: All fields are mandatory. If submitted incomplete, the form will disappear into the ether and won't reach us. You'll know you've completed it correctly when you proceed to confirmation page. Help us understand the issue BEFORE sending your watch in for repairs, so we can serve you more effectively. Thank you.

1. IS THE TIMEPIECE RUNNING?

2. IS THERE WATER DAMAGE?

3. WHAT PARTS NEED REPAIR/INSPECTION? (Select all that apply)

*The Seiko NH35A is rated to -20 to +40 seconds per day. Please ensure your movement strays outside of this specification before requesting repair.

4. PLEASE FULLY DESCRIBE THE ISSUE:

5. LENGTH OF OWNERSHIP:

6. WHAT IS THE SERIAL NUMBER?

7. WATCH VARIANT/STYLE

8. HAS THIS WATCH BEEN REPAIRED BY US PREVIOUSLY?

9. IF THE ISSUE CAN NOT BE REPAIRED*:

*Only applies to items covered under warranty